Acceptable Use Policy

The Services are licensed for use by home-service businesses (irrigation, lawn care, HVAC, plumbing, electrical, roofing, pest control, cleaning, landscaping, painting, general contracting, and similar trades) to analyze their own operational data, manage their own employees and inventory, and communicate with designated recipients regarding their own business performance.

Customer and Users must not, and must not permit any third party to:

2.1 Illegal, harmful, or infringing conduct

• (a) use the Services in violation of any law, regulation, or third-party right, including privacy, publicity, intellectual property, employment, consumer-protection, telemarketing (TCPA), anti-spam (CAN-SPAM, CASL), and trade-secret laws;
• (b) upload, transmit, or otherwise make available content that is unlawful, defamatory, harassing, threatening, hateful, or that depicts or facilitates child sexual abuse, terrorism, or other serious crimes;
• (c) use the Services to discriminate against individuals on the basis of any protected class.

2.2 Security and integrity

• (a) attempt to gain unauthorized access to the Services, other Tenants’ data, or the underlying infrastructure;
• (b) probe, scan, or test the vulnerability of any system or network without prior written authorization from HSP (legitimate security-research reports should be sent to security@homeservicepulse.ai);
• (c) introduce or upload viruses, worms, Trojan horses, ransomware, or other malicious code;
• (d) interfere with or disrupt the integrity or performance of the Services, including by denial-of-service, flooding, or other techniques;
• (e) bypass or attempt to bypass authentication, rate limiting, bot protection, or other access controls;
• (f) reverse-engineer, decompile, or disassemble the Services except to the extent permitted by applicable law that cannot be contractually waived;
• (g) circumvent any usage limits set out in the applicable subscription plan.

2.3 Data misuse

• (a) ingest or upload to the Services data for which the Customer does not have all necessary rights and lawful bases under applicable law (including consent or other lawful basis under GDPR and required notices under CCPA);
• (b) ingest data that contains special-category personal data under GDPR Article 9 or sensitive personal information under U.S. state laws without prior written agreement with HSP on additional safeguards;
• (c) use the Services to scrape, harvest, or aggregate personal data of individuals other than as part of the Customer’s own bona fide business records;
• (d) use the Services to send unsolicited commercial communications, spam, or unauthorized marketing messages, or to send messages that would violate CAN-SPAM, CASL, GDPR, or analogous laws;
• (d-1) for any commercial email message sent using the Platform’s email-delivery functionality: (i) include a functioning opt-out mechanism in compliance with CAN-SPAM, CASL, GDPR Article 7 / ePrivacy Directive Article 13, and other applicable email laws; (ii) honor opt-outs promptly and at least within the timeframes required by applicable law; (iii) maintain accurate sender-identification information; and (iv) not send to recipients who have opted out;
• (e) use the Services to monitor employees or contractors in violation of applicable employment or surveillance laws.

2.4 AI Output misuse

• (a) use AI Output as the sole basis for any decision having a legal or similarly significant effect on an individual (including hiring, firing, promotion, compensation, scheduling decisions that materially affect compensation or continued employment, credit, insurance, housing, healthcare, eligibility for benefits, or law-enforcement decisions) without independent human review;
• (b) misrepresent AI Output as having been produced by a human;
• (c) republish or redistribute AI Output outside the Customer’s own organization and its designated recipients (such as Brand stakeholders, accountants, or counsel) without taking responsibility for its accuracy;
• (d) use the Services to generate disinformation, deceptive content, or material that impersonates a real person without consent.

2.5 Commercial restrictions

• (a) resell, sublicense, time-share, or use the Services in any service-bureau or managed-service offering without HSP’s prior written consent;
• (b) share login credentials between individuals (Users must be assigned individual accounts);
• (c) with the intent to develop a competing product, provide access to the Services to a person or entity that operates a product directly competitive with the Services, or use the Services to develop a competing product;
• (d) remove or alter any copyright, trademark, or proprietary-rights notices.

2.6 Communications

• (a) use the Services’ email-delivery functionality to send communications that violate applicable email or telemarketing laws, or that contain content prohibited by Section 2.1;
• (b) configure the Services to deliver reports to recipients who have not consented or otherwise have a legitimate business relationship with the Customer.

We welcome good-faith security research. If you believe you have discovered a vulnerability, please report it to security@homeservicepulse.ai. Do not access or modify data that is not your own, do not disrupt the Services, and do not publicly disclose the vulnerability until we have had a reasonable opportunity to remediate. We will not pursue legal action against good-faith researchers who follow these guidelines.

If HSP determines, in its reasonable judgment, that Customer or any User has violated this AUP, HSP may:

• (a) issue a warning and request that Customer cure the violation;
• (b) suspend or restrict access to the affected portion of the Services;
• (c) suspend or terminate the Customer account in accordance with the Terms of Service;
• (d) preserve and disclose information as required by law or to protect HSP, Customer, other Tenants, or the public; and
• (e) take any other action permitted under the Agreement or applicable law.

For violations that pose an imminent security or legal risk, HSP may suspend access immediately and provide notice as soon as reasonably possible.

To report a violation of this AUP, or to report suspected abuse of the Services, contact: security@homeservicepulse.ai